Standard Delivery

If your item is in stock, we will do our best to send out your order within 1 to 2 days. In busy times it may take us a little longer. Depending how much it weighs, your order will go by Royal Mail second class or standard parcel, or by courier, in which case a signature will be required when you receive your parcel.

Couriers deliver Monday to Friday, Royal Mail deliver Monday to Saturday - if you know you are usually out during the day, ask us to send your parcel to a different address when you place your order.

This service should take between 3 to 5 working days.

Priority Delivery

If your item is in stock, we will do our best to send out your order within 1 to 2 days In busy times it may take us a little longer. Priority delivery is guaranteed to arrive faster - your order will be sent first class or by courier, and should arrive within 48 hours of us sending it.

When placing your order over the weekend, moreover when next day delivery is required , please note that your order shall not be processed until the subsequent Monday.

Overseas Orders

We deliver both to Europe and the Rest of the World. Postage costs vary depending on the weight of your order and destination. The exact delivery price will be calculated at the Checkout.

Delivery times vary but should not take longer than 2 weeks from when we send it.

Christmas Season

Please check our recommended order timings below to help ensure gift orders are received on time. Please note these are recommended timings and do not act as a guarantee.

Location (delivery address): Asia, Far East, Japan, Australia, New Zealand,South & Central America, Caribbean, Africa, Middle East (airmail): Last ORDER date ––– 5pm (UK time) 5th December.

Location (delivery address): Eastern Europe, USA, Canada (airmail): Last ORDER date ––– 5pm (UK time) 9th December.

Location (delivery address): Western Europe (airmail): Last ORDER date ––– 5pm (UK time) 12th December.

Location (delivery address): UK (first class recorded signed for): The last ORDER date ––– 5pm (UK time) 16th Dec.

We accept refunds and exchanges.

Sales Items (If applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (If applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lagomdesign.co.uk and send your item to: Returns, Lagom Design, 119 - 120 Western Road, Hove, BN3 1DB United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Re-Delivery

If you know you will be out, please do provide a delivery address where packages can be received, as once orders have been returned to us a re-delivery charge of £4.95 will be incurred.

In the unfortunate case your order does not arrive, and after investigation with the carrier, Lagom Design could decide to resend. If the second order does not arrive, then Lagom Design will not be liable to send a second order free of charge - it will be purely at their discretion.