Do I need to set up an account to place an order?

No, you may order without an account being set up.

What should I do if I forget my password?

Recover your password by navigating to the account log in page here.

How do I contact customer services and/or sales?

Our teams are available from 09.30 to 17:00, Monday to Friday. You may contact us in the following ways:

By telephone: 0333 123 0101

By email: hello@lagomdesign.co.uk

Can I place an order my telephone?

If there is no other way of ordering, then yes you may.

Please call 0333 123 0101 and select Sales. We are open from 09.30 to 17:00, Monday to Friday.

Which countries do you ship to?

The countries we are able to ship to can change, and are determined by the carriers we choose and the rules and regulations in force at any given time.

How do I change currency?

You may change to your local currency by clicking on the bag icon in the top right corner of the screen.

Delivery times & International shipping

For Delivery of National, Overseas, Re-delivery and the Christmas Season Orders, please refer to our delivery section for further information.

How you can contact us about your order?

If you have a query about your order, please contact us at hello@lagomdesign.co.uk or you may call us on 0333 123 0101.

What taxes or duties are charged?

All our product prices are in UK GBP, and include VAT. If your destination is outside the EU, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; therefore payment will be required for customs to release your order. We recommend that you investigate potential charges before placing your order.

What forms of payment do you accept?

We take the upmost care and attention for your privacy while you are shopping on our site. We will never share or sell your information to any third party and the information we collect is solely used to contact you about your order where necessary. Transactions on our site are secure using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) is completely safe and is not intercepted whatsoever (this encryption is the highest way of securing transactions there is).

How will my order by packaged?

Your order will be delivered to you in unmarked protective wrapping.

What is your return/exchange and refund policy?

Please refer to the refund policy in the footer which provides our (exhaustive) policy on both refunds and exchanges.

How do I cancel my order?

If you wish to cancel your order placed with LAGOM DESIGN. Please contact us by either telephone or email and we shall do our best to stop your order from leaving our warehouse. If your order has left our warehouse, you can return the item(s) unmarked i.e. in the condition to which they left our warehouse (we shall provide a return address.) We shall be able to refund your payment minus postage and packaging.

The product I would like to buy is out of stock?

If this should occur, please contact us on hello@lagomdesign.co.uk to obtain more information as to when the item will be back in stock. We will do our upmost to speed up delivery if your item is urgent where we can.

Online selling

We allow for online selling but strictly within you own (company named) website. We do not allow for further selling on Amazon or EBay or other online markets.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will LAGOM DESIGN LTD share this information with any third party.

Respecting the environment & papers used for printing

More information can be obtained through this link www.lagomdesign.co.uk/pages/about-us

Do you work with international clients?

We work with artists, clients from all around the world.

What social media can I follow you on?

Facebook: facebook.com/wearelagom
Twitter: twitter.com/wearelagom
Instagram: instagram.com/lagomdesign
LinkedIn: linkedin.com/lagom-design-ltd
Website: www.lagomdesign.co.uk