Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
General
I’m an artist/designer/illustrator. Can I submit my work for possible collaborations?
Of course! Please check our Careers & Submissions page for more info.
I’m a retailer and would love to stock your products in my store. How can I get more information?
That’s great! You can either head over the our wholesale website to request an account, or contact us via email at sales@lagomdesign.co.uk.
What is your environmental policy?
Here at Lagom, we take our responsibility to the environment very seriously. We take special care to ensure that all of our activities and products are as sustainable as possible. Please refer to our sustainability page for further information.
Where can I find Lagom products in stores?
Please email us at hello@lagomdesign.co.uk for a list of your local stockists.
Is my personal information kept private?
Your information is kept private and confidential, and we (LAGOM DESIGN) will never share it with any third party. Rest assured that we will only use the information we collect to contact you about your order when necessary. We value your trust and will do everything we can to protect your privacy.
Ordering
Do I need to set up an account to place an order?
You can order and check out as a guest. It's quick, easy, and doesn't require you to create an account. Just fill in your shipping and payment information and you'll be good to go!
What should I do if I forget my account password?
Please click the password forgotten link found on the account login page.
Can I place an order by telephone?
If there is no other way of ordering, then yes you may. Please call +44(0)333 123 0101 and select Sales. We are open from 09.30 to 17:00, Monday to Friday.
What forms of payment do you accept?
We accept Visa, Mastercard, JB, Amex, Discover, Union Pay and Diners through Shop Pay, PayPal, Amazon Pay and Google Pay.
How do I change the currency?
You may change to your local currency using the drop down options in the top right corner of the page.
How can I contact you about my order?
If you have a query about your order, please contact us at hello@lagomdesign.co.uk.
Is it safe to place an order on Lagom Design?
We take the upmost care and attention to your privacy while you are shopping on our site. We will never share or sell your information to any third party and the information we collect is solely used to contact you about your order where necessary.
Transactions on our site are secure using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) is completely safe and is not intercepted whatsoever.
Shipping & Returns
Which countries do you ship to?
We deliver worldwide! Please refer to our delivery page for further information.
What are UK, EU, and Rest of the World shipping methods & delivery estimates?
For UK delivery times, please allow 3 – 5 working days. For the EU and the Rest of the World, please allow 5 -10 working days.
What taxes or duties are charged?
All our product prices are in UK GBP, and include VAT. If your destination is outside the UK, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; therefore payment will be required for customs to process your order. We recommend that you investigate potential charges before placing your order.
Will my order be tracked?
If you are located in the UK, your order will be sent to you free of charge by first-class post. If you are located in Europe or the Rest of the World, your order will be sent to you using tracked delivery. If your order totals £250 or more, it will be shipped free of charge to any destination mentioned above.
For delivery leading up to the Christmas Season, please refer to our delivery section for further information.
Next-day delivery can be organised by emailing us at hello@lagomdesign.co.uk quoting your order number.
How will my order be packaged?
We are committed to sustainability; thus, do not use cello wrapping. Instead, your items will be wrapped in tissue paper and placed in either a protective envelope or box, depending on the size of your order. You'll also receive a delivery note and a form for returns, exchanges, and refunds.
What are your exchange, return, and refund policies?
Please refer to our returns & refunds page for further information.
How do I cancel my order?
If you need to cancel your order, please get in touch with us via phone or email. We'll do everything we can to prevent it from being shipped out. If the order has already left the warehouse, you can return it unopened. You can find more information about deliveries and returns on our website. Once we receive the returned item, we'll issue a refund minus any postage and packaging charges.
Customer Services
How do I contact customer services and/or sales?
Our teams are available from 09.30 to 17:00, Monday to Friday. You may contact us in the following ways:
By telephone: +44(0)333 123 0101
By email: hello@lagomdesign.co.uk
What social media can I follow you on?
Facebook facebook.com/wearelagom
Twitter twitter.com/wearelagom
Instagram. instagram.com/lagomdesign
LinkedIn. linkedin.com/lagom-design-ltd
Pinterest pinterest.co.uk/lagomdesign