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6 MIN READ

我們經常聽說商業街的消亡,以及網絡購物如何消滅我們最喜歡的商店。確實,我們大街上的許多獨立商店已經關門並轉移到網上,但這並沒有減少我們對值得信賴的商店的喜愛。

“看到英國各地獨立零售商的活力不斷增強,令人鼓舞。越來越明顯的是,顧客在購買某些商品時需要並希望在場,並有在線選擇,這有望對獨立商店產生積極影響。艾倫·霍金斯 (Alan Hawkins),英國獨立零售商協會 (BIRA) 首席執行官

與商業街已死的說法相反,2015 年英國獨立零售單位實際上有所增長。那麼,為什麼我們仍然喜歡一家好的老式商店,因為在家購物變得如此簡單呢?我們採訪了四個我們最喜歡的品牌,看看是什麼讓他們的收銀台在一鍵購物時代保持響亮。

“這與你的產品所處的語言和環境有關;包裝、娛樂、馬戲、教育——所有這些都包含在內。你看看今天所有成功的偉大品牌——它們都有講故事的元素。他們吸引消費者成為創意的心跳,以及他們產品的消費者。”祖馬龍 MBE

冰棒——為色彩飄揚旗幟

Posicle 所有者 Sharon McGill

在一座山頂有城堡的小鎮裡,沿著鵝卵石街道,隱藏在一座曾經製造針的舊工業建築內,你會發現霓虹燈閃爍的色彩、設計和樂趣。在一座以柔和的 Farrow 和 Ball 休息室、燧石色和灰色天空為特色的小鎮裡,Popsicle 及其創造者 Sharon Makgill 在這個非常英國的縣城裡飄揚著色彩的旗幟。劉易斯的每個人都知道莎倫對色彩的熱愛,她形容自己是“行走的彩虹,飄揚著色彩的旗幟”。在 20 世紀 80 年代,當每個人都穿著黑色衣服時,她卻穿著彩虹緊身褲在倫敦地鐵裡旅行。莎倫一直熱愛色彩,常常想知道色彩會引領她走向何方。 “人們的生活需要色彩,它永遠不會過時。”Sharon 一直喜歡創造自己獨特空間的想法,憑藉視覺藝術、營銷、零售和花藝的背景,她決心將這一願景變為現實。

2014年,冰棒首次開門營業,讓縣城充滿了色彩。開設一家獨立商店從來都不是一件容易的事,但莎倫決心不會簡單地選擇在線選擇。對她來說,上網是“無聊”的。她喜歡實體商品的觸感和感覺,聞蠟燭的味道,觸摸布料,這些都是零售體驗的一部分,無法在網上複製。冰棒不僅僅是一家商店,更是一種體驗,莎倫喜歡“讓人們臉上露出微笑,能夠給別人一點提振是非常特別的”,她說。人與人之間的聯繫使得像冰棒這樣的商店在我們的社區中如此特別和有價值。莎倫將購物療法提升到了一個新的水平,她的許多顧客定期來店進行色彩療法。從癌症倖存者到那些只是度過了憂鬱的一天的人,光是在莎倫的店裡就可以振奮精神。她堅信“你不需要毒品,你只需要色彩”。

攝影:史蒂夫·尼曼和詹姆斯·麥考利

“人們的生活需要色彩,它永遠不會過時。”

冰棒不僅僅是一個友好的空間,它還是才華橫溢的品牌和對優秀設計敏銳眼光的一個很好的例子。 Sharon 知道創建一個強大品牌的重要性,並受到丹麥設計的啟發,“沒有什麼是醜陋的,一切都經過深思熟慮”。她與設計機構Studio Makgil合作,打造了一個強大且易於識別的品牌形象。莎倫還熱衷於支持藝術家、設計師和製造商。她出售古怪製造商的商品,例如創作有機玻璃珠寶的Lou Taylor 、藝術家Olivia Bullock以及來自布萊頓的法國插畫家Hello Marine 。 Popsicle 不僅備有精美的設計作品,Sharon 還致力於分享設計經驗,並舉辦製作節日頭帶、T 恤的工作坊,以激發人們對設計概念和創造力的興趣。

儘管莎倫很喜歡自己創造的空間,但她喜歡走出商店,踏上鼓舞人心的旅行。她訪問摩洛哥,直接從製造商那裡購買,使她能夠了解產品的傳統。她喜歡利用英國和國外的其他小企業,以確保她的產品是道德生產的,而不是在剝削性的血汗工廠生產的。

莎倫創造了一個每次打開門都會讓她開心的空間,顯然裝飾著五彩繽紛的絨球。她的商店是一個充滿活力的溫馨空間,她“喜歡用價格實惠且充滿樂趣的商品來保持真實”。從花零花錢買粉色髮夾的年輕女孩,到沉迷於霓虹色圍巾的祖母,冰棒給灰色的天空帶來了一點色彩,一點彩虹,一點幸福。

www.popsicleonline.com

HISTOIRE DE CIRE TRUDON,閃爍著歷史的火焰。

Maison Trudon 位於倫敦馬里波恩。

Cire Trudon的歷史始於 1643 年。Claude Trudon 在 Saint-Honoré 街上開設了一家商店,向公眾出售蠟燭,為鄰近的 Saint Roch 教區供應教堂蠟燭。 Trudon 家族出身卑微,後來成為法蘭西王國最優秀的蠟和蠟燭製造商,為凡爾賽宮提供服務,後來成為路易十四宮廷的官方供應商。他的蠟燭非常受君主制的歡迎,以至於瑪麗·安托瓦內特繼續從她的牢房里送來蠟燭!

Cire Trudon 也因其工廠而聞名,這是法蘭西王國最大、最美麗的蠟生產工廠!特魯登的拉丁語座右銘及其標誌刻在工廠大樓的一塊石匾上:描繪了蜂巢和蜜蜂,旁邊寫著:deo regique labourant——“他們為上帝和國王工作”。特魯登家族技術精湛,從王國最好的蜂巢中採集蠟,生產出質量非常高的蠟。收到後,它經過一系列純淨水浴漂白,在露天干燥並在陽光下曬白。工廠還進口最好的棉花來製造燈芯,Cire Trudon 蠟燭成為最奢華的東西,是金錢能買到的最好的蠟燭。

在皇家宮廷消亡以及天然氣和電力誕生很久之後,Cire Trudon 仍然為巴黎的聖羅克教堂供貨,該教堂自 1643 年創建以來就一直在燃燒蠟燭。他們的商店現在遍布巴黎、倫敦和紐約,並以古色古香的藍色和金色裝飾,蠟燭陳列在玻璃圓頂中。儘管他們的蠟燭可以在世界各地在線購買,但 United Perfumes 董事總經理 Chris Yu 強烈建議您可以前往他們的商店之一。

圖片版權所有 Cire Trudon。

“說到氣味,你永遠無法取代身體體驗。走進我們的 Chiltern Street 商店,您首先註意到的是所有 30 種不同香薰蠟燭混合在一起的獨特香味,希望能將您帶到另一個時代。很多時候,店裡的顧客在聞到氣味時實際上會閉上眼睛,然後臉上就會露出燦爛的笑容。無論你如何努力,你都無法在網上重現這一點。

他們商店的一切都體現了適合國王和王后的品牌的品質、歷史和出處。您購買的不僅僅是一支蠟燭,而是一段法國歷史,是品質、壽命和卓越工藝的閃爍證明。現在閉上眼睛想像一下......

www.united-perfumes.com

帕爾蘭斯音樂廳,斯德哥爾摩

PÄRLANS位於斯德哥爾摩波西米亞風格的南馬爾姆島上,是一家與眾不同的焦糖店。焦糖在瑞典非常受歡迎,尤其是在 20 世紀 30 年代。隨著時間的推移,它們逐漸失寵,只有在聖誕節時才會被食用。 2010 年,PARLANS 開始用包裝精美的手工焦糖和焦糖醬帶回人們喜愛的美食。他們現在將產品銷往世界各地,遠至韓國。

PARLANS 的字面意思是“珍珠”,是瑞典語對親愛的人的暱稱,它提供的不僅僅是甜食。參觀位於 Nytorgsgatan 38 的商店是一種嗅覺、懷舊和感官體驗,這是數字購物中心無法複製的。麗莎解釋說,儘管他們在網上開展大量業務,但開店至關重要

“我們的產品,手工焦糖,對瑞典市場來說是新鮮事物,我們必須完全透明。我們的商店旁邊有一個廚房,我們在那裡煮焦糖,還有面向街道的大窗戶。路過的人可以感受到黃油焦糖的甜味,看到進入銅鍋的新鮮奶油和真正的黃油,以及老式的機器。從各個方面來說,他們都能感覺到我們的焦糖與你在大型超市買到的焦糖不同。”

圖片由喬琳·弗蘭森拍攝

PARLANS 提供的是一個故事,是對現代世界殘酷現實的一點逃避。即使在經濟衰退期間,人們仍然有錢購買相對便宜的甜食。當人們扭開香草海鹽焦糖的包裝並將其放入口中時,他​​們不僅品嚐到甜味、鹽和黃油組合的喜悅,而且還沉浸在一個故事中,有一點溫柔的懷舊之情。受到 1930 年代和 40 年代外觀和感覺的啟發,顧客可以觀看塗著完美口紅、捲曲頭髮的女孩一邊攪拌銅鍋,一邊聆聽復古爵士樂。但體驗並不止於此。當他們回到家,打開絲帶,展開薄紙,扭開包裝紙,將焦糖放入口中時,他​​們再次體驗了PARLANS的魔力。正如麗莎所解釋的,“人們喜歡有故事的產品”。

Lisa 表示,PARLANS 成功的秘訣很簡單:“我相信很多人都對我們所做的事情著迷,他們真的很喜歡我們的氛圍。這讓他們感到高興,就像我想的那麼簡單。”

www.parlanskonfektyr.se

勞動與等待,功能設計的永恆慶典。

肖爾迪奇的紅教堂街 (Redchurch Street) 靠近斯皮塔佛德 (Spitalfields) 市場,是一個文化多元化和創意的區域,吸引著來自世界各地的購物者和遊客。在這裡,您會發現備受關注的“Labour and Wait” ,在一家前身為綠色瓷磚的維多利亞酒吧中為忠實的顧客提供服務。 Labor and Wait 是一家以設計為主導的商店,銷售家居用品、五金製品、禮品和服裝。他們的品牌注重傳統和耐用性,其品牌形象足以支持紐約和日本的特許經營。

對於創始人 Simon 和 Rachel 來說,品牌不僅僅是時尚的標誌,更是一種特殊的體驗和環境。儘管網上貿易對他們的業務至關重要,但Simon認為,“實體店確實很重要。網上購物很方便,是一個非常重要的銷售渠道,但它無法像實體店那樣傳達品牌的精髓。當你走進實體店時,你就進入了品牌的‘世界’。有很多感官體驗是無法複製的,從產品的感覺、員工與顧客互動的方式,甚至商店的氣味或播放的音樂類型。這些品質對於傳達品牌所代表的意義至關重要。 ”。

照片:版權所有 Labor & Wait

網上購物通常可能更便宜、更方便,但人情味、人際互動的機會絕對值得一提。除了銷售優質商品外, Labor & Wait還喜歡在一個常常缺乏人情味的全球化城市中提供一些良好的老式客戶服務。

“當我們開設Labour and Wait時,我們熱衷於創造一個人們可以見面的環境,讓顧客可以輕鬆地與櫃檯後面的人交談。我們希望我們能夠創造一個友好的氛圍,讓人們可以慢慢來。希望事實如此。許多顧客都成為了好朋友。我們的顧客似乎真的很喜歡來我們店。他們經常對氣氛、整體氛圍,特別是氣味發表評論!”

www.labourandwait.co.uk

Cire Trudon

Stores in London, Paris, Australia, the USA, and the Middle East

The history of Cire Trudon dates back to 1643 in Paris. Claude Trudon opened a shop on the rue Saint-Honoré, where he sold candles to the public and supplied candles to the neighbouring Saint Roch parish. From humble beginnings, the Trudon family established themselves as the finest wax and candle makers in the French kingdom, serving the Court of Versailles and later becoming the official supplier to the Court of Louis XIV. So popular were his candles with the monarchy that Marie Antoinette continued to send for them from her prison cell.

Cire Trudon were also famous for their factory, the biggest and most beautiful wax-producing factory in the French Kingdom. Trudon’s Latin motto and its emblem were engraved on a stone plaque on the factory building: a depiction of hives and bees bordered by the saying: deo regique laborant – “They work for God and for the King”. The Trudons were incredibly skilled and produced wax of exceptionally high quality, collecting it from the finest hives in the kingdom. Once received, it was bleached through a series of pure water baths, dried in the open air and whitened by the sun. The factory also imported the finest cotton to manufacture the wicks, and Cire Trudon candles became the utmost luxury, the very best that money could buy.

Long after the demise of the royal courts and the birth of gas and electricity, Cire Trudon still supplies the Saint-Roch church in Paris, which has been burning their candles ever since its creation in 1643. Their shops are now scattered across Paris, London, and New York and are decorated with antique blue and gold candles displayed in glass domes. 

Everything about their shops reflects the quality, history and provenance of a brand that is fit for kings and Queens. You are not simply buying a candle, but a piece of French history—a flickering testament to quality, longevity, and artisanal excellence. 

Pärlans Konfektyr

Södermalm, Stockholm

Situated on the bohemian island of Södermalm in Stockholm, you will find Pärlans, a caramel shop with a difference. Caramels were very popular in Sweden, especially in the 1930s. Gradually, over time, they fell out of favour and were only consumed at Christmas. In 2010, Pärlans set out to revive the beloved treat with beautifully packaged artisanal caramels and caramel sauces. They now distribute their products worldwide to places as far-flung as South Korea.

Literally translated as Pearl, a Swedish nickname for someone dear, Pärlans offers much more than a sugary fix. Visiting the shop at Nytorgsgatan 38 is an olfactory, nostalgic, and sensual experience that can never be replicated in a digital mall. Although they conduct a large amount of business online, opening a shop was crucial as Lisa explains:

"Our product, artisanal caramels, was something new to the Swedish market and we had to be totally transparent. Next to our shop, we have a kitchen where we prepare our caramel, and it features large windows that face the street. People passing by can feel the sweet smell of the buttery caramels, see the fresh cream and real butter being added to the copper kettle, and the old, vintage machinery. In every sense, they can feel that our caramel is different than the ones you can buy at the big supermarkets."

What Pärlans offers is a story, a little escape from the often harsh reality of the modern world. Even during economic recession, people still find the money for relatively inexpensive sweet indulgences. When people twist open the wrapping of a vanilla and sea salt caramel and pop it into their mouth, they are not only tasting the joy of the sweet, salty, and buttery combination; they are engaging with a story, a little bit of gentle nostalgia. Inspired by the look and feel of the 1930s and 40s, customers can watch perfectly lipsticked girls with their hair curled, stirring the copper pots whilst listening to vintage jazz. But the experience doesn't stop there; when they get home, they open the silk ribbon, unfold the tissue paper, twist open the wrapper, and pop the caramel into their mouth, experiencing the magic of Pärlans once again. As Lisa explains, "People are fond of products with a story".

According to Lisa, the recipe for Pärlans success is simple: "I believe that many people are fascinated by what we do, and they love the atmosphere. It makes them happy, it is as simple as that, I think."

Labour & Wait

Stores throughout London & Tokyo

Redchurch Street in Shoreditch, near Spitalfields Market, is a culturally diverse and creative area that attracts shoppers and visitors from around the globe. Here you will find the much talked about Labour and Wait, serving their loyal customers in a former green tiled Victorian pub. Labour and Wait is a design led shop selling homewares, hardware, gifts and clothing. Their brand is focused on tradition and durability, a brand whose identity has been strong enough to support concessions in New York and Japan.

For founders Simon and Rachel, a brand is not simply a mark of fashion but a particular experience and environment. Although online trade is vital to their business, Simon believes that a physical shop is really important.

“Online shopping is convenient and is a very important sales channel, but it cannot convey the essence of a brand the way a physical shop can. When you step into a real shop, you are entering the world of that brand. Many sensory experiences cannot be replicated, from the feel of the products to the way the staff interact with customers, even the smell of the shop or the type of music being played. These qualities are essential in conveying what a brand stands for."

Online shopping may often be cheaper and more convenient, but there is something to be said about the human touch and opportunities for human interaction. In addition to selling quality goods, Labour & Wait strives to provide some good old-fashioned customer service in a global city that can often lack genuine human interaction.

"When we opened Labour and Wait, we were keen to create an environment where people could meet and where the customers would feel at ease to talk to the people behind the counter. We hoped we could create a friendly atmosphere where people could take their time. Hopefully, this is the case. Many customers have become good friends. Our customers genuinely seem to enjoy visiting our shop. They often comment on the atmosphere, the general ambience and particularly the smell!"