Customer Support and Order Processing Coordinator (Full Time, Brighton)

Lagom is looking for the following person to join their small team in Brighton.

A customer services-focused candidate who is reliable, able to organise and prioritise workloads, works well under pressure and with close attention to detail and accuracy.

Working closely with our agents and (international) distributors, you will oversee customer support, processing and follow-up of the incoming store and key account sales orders, liaising with the warehouse and accounts dept. regarding late payments and stock control.

Collaborate with agents & distributors regarding new customer account enquiries and set-up. Contact new potential accounts. Price reviews and discounts. Managing season and occasion submissions. New collection launches. Analysing stock to be discontinued. Reporting (best sellers and ad-hoc). Trade show innovations (e.g., Top Drawer, PG Live) and greeting card industry awards.

The successful candidate will possess the following attributes:

  • Articulate and excellent communication skills.
  • Reliable and friendly nature.
  • Pleasant telephone manner & customer-focused mentality.
  • Proactive.
  • Ability to learn quickly 'on the job'.
  • Have a positive 'can-do' attitude.
  • Ability to work under own initiative.
  • Good computer literacy, including the ability to work with different cloud-based software· (MAC literacy preferable).
  • Previous experience within the greeting card industry would be beneficial but not necessary.
  • A level of education.
  • Previous experience required.

  • Job Type:

  • Full-time, 8 hour shifts, Monday to Friday.
  • £27,000 per year with performance related bonus.
  • 28 Days annual holiday.
  • Company sick pay.
  • Staff discounts.

  • To apply for this role, please send your CV to si@lagomdesign.co.uk and pm@lagomdesign.co.uk